Airline Strategy – American Airlines

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Airline Strategy – American Airlines

Preparation

Find
information on mission and vision statements from at least three
business publications in the field. You will need to incorporate these
resources in your assessment.

Deliverable

For this assessment, assume that American Airlines has
just made you president. As the new president, create an organized and
well-written 8–10-page report for the airline’s stakeholders that
includes the following subheadings and content:

  • Introduction: Briefly introduce the airline and the situation leading up to you being made president.
    • Assume that you have been brought in to improve profitability and long-term success for the airline.
    • Provide a paragraph or two overviewing the current situation
      with the airline (from your SWOT analysis) and introducing yourself as
      president.
  • Mission and Vision: Describe the new purpose and mission for the airline.
    • Review the airline’s current mission and vision.
    • Explain what you will change and why. Support your changes to
      the mission and vision statements with factual information from at least
      three business publications in the field.
    • Write a new formal mission and vision statement.
  • Communications Plan: Describe how you will
    communicate your new presidency and your future direction for the
    airline to the existing employees and the press.
  • Financial Objectives: Any airline is concerned
    with safely getting people from one point to another and doing so in a
    way that is profitable. Detail how your airline plans to accomplish this
    by listing four of the airline’s new financial goals.

    • For example, you might want to increase profitability by a
      certain percentage. Explain how you plan to do that—for example,
      spending less on staff training or food service, or leasing planes
      rather than buying them.
    • Identify at least four specific financial goals, all geared
      toward increasing profitability through bringing in revenue or reducing
      expenses. Describe the rationale behind your goals.
    • Consider the market standing, productivity, facilities,
      stockholders (if applicable), worker performance, profitability,
      innovation, and social responsibility.
  • Action Plan: Create an action plan for achieving the four goals that you set.
    • Considering what you learned in the SWOT analysis you
      completed in Assessment 1, include items such as intended markets
      (staying where you are or moving and why), hiring and training, and
      technology.
    • For each of the four goals you identified, explain which
      strategy you will use, the time it will take to assess the results, and
      your exit strategy if the plan does not work. For example, if you decide
      to increase revenue by generating more customers through a fare sale,
      explain how you will advertise the fare, how much of a reduction it will
      be, how you expect it to impact your profits, and so on.
    • Include, when applicable, items such as communications,
      employee relations, route planning, public relations, advertising, et
      cetera.
  • Methods of Control and Feedback: Describe how you will assess meeting your goals and how you will go about making changes as necessary.
    • Remember that setting a goal is only valuable if you take steps to achieve it and then measure your success.
    • Consider how you will measure success of each goal. For
      example, if you choose to add food service, consider how you will know
      whether this has been successful. Financials will not answer this
      question, but what will? Customer surveys? Staff feedback? How many
      tickets would you sell after the announcement is made?

Additional Requirements

  • Written communication: Written communication is free of errors that detract from the overall message.
  • APA formatting: Resources and citations are formatted according to current APA style and formatting.
  • Number of resources: A minimum of three resources.
  • Length: 8–10 typed, double-spaced pages.
  • Font and font size: Times New Roman, 12-point.
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