Please respond to the following: “Customer Experience Management”
- Based on your review of the Learnscape scenario titled â€œLearnscape 1: Staying Relevantâ€, examine the potential mutual benefits that are afforded to health care organizations and their respective customers populations when health care organizations design and manage all-encompassing customer experiences. Provide an example of such potential mutual benefits to support your rationale.
- Appraise the value of the innovation guidance for the assembly and management of customer experiences provided by Bernd Schmittâ€™s CEM framework. Provide at least two (2) specific examples of CEM framework that apply within a health care organization with which you are familiar.