Manager of a barbershop with 5 barbers to the manager of a jobshop with 5 machinists:
“My job is a lot harder than yours!”
- To what extent do you agree or disagree with this statement? Provide at least two justifications for whichever position you pick. Use clear examples in your arguments. Post your response (200-250 words).
- Comment on at least two other students’ posts (minimum 50 words each).
This discussion is meant to get you to think about the differences between services and manufacturing.
I strongly agree with this statement for the following reasons:
Services are distinguished and ultimately more difficult to manage from manufacturing on several dimensions. First, many service attributes are intangible, which means that they cannot be inventoried or carried in stock over extended periods of time. However, this type of service has some tangible aspects as well, such as the chairs, mirrors and scissors. The outputs of services are also mixed, which in this case, no two haircuts, or the experience with the barber are the same.
Another useful distinction between services and manufacturing centers on the aspect of customer contact. Customers tend to be more involved in the production of services than they are in production of goods. For instance, most people probably have never seen anything they own during its manufacturing stage. In this case, the customer is actively involved in the service by providing information on how they want their hair styled during the process and sitting still. Because customers are actively involved in the service, they create problems for the providers. For example, the time required to serve different customers can vary widely based on the length and style, making it difficult to plan capacity. The varying demands of customers also contribute to process variability that makes quality production of services difficult. Therefore, even though customers are the reason for the existence of services firms, they also make providing good service difficult.
I will give you later