Case Study #1:
Conflict in the Office
Ramya Roa and Ann Scheck McAlearney
Trisha Olsen has been an assistant director at Liberty Research Hospital for the past seven years. She currently manages eight people in the protocol department, which is responsible for ensuring that all research studies are compliant with research regulations and institutional review board requirements. Unfortunately, the protocol department has a reputation for high turnover rates, and many workers are rumored to have left because of how they were treated bu their boss. However, two of the protocol specialists have been with the department for more than ten years, and these two specialists have been promoted to team leaders within the past year.
Recently, the department changed its approach to quality control, requiring greater involvement and oversight by different employees. Whereas the former process required circulation of work only among the protocol specialists, workers now must circulate their work, and have it reviewed by all coworkers, including team leaders. This new approach has introduced some tension within the department and raised issues about work quality that had not been raised in the past. Team leaders have become particularly critical of others’ work, and tl1ey have also been unhappy when their own work has been returned to them with others’ criticisms that needed to be addressed.
Yesterday, tension within the department was particularly high. Trisha was away at a meeting at the tin1e, but apparently Stephanie, a protocol specialist, and Bella, a team leader, were overheard arguing about whether a comment should be made in a database about a minor change in the research protocol. The argument was heated enough that coworkers started to pay attention, and Trisha heard rumors about the incident after she returned from her meeting. To make matters worse, both Stephanie and Bella then e-mailed Trisha to describe the situation and give their points of view.
Trisha wasn’t sure how to handle the situation. She knew that Bella had a history of getting into arguments with coworkers and could hold a grudge for months. The department would certainly suffer if the tension remained, and Trisha could not handle further turnover among protocol specialists.
What should Trisha consider prior to addressing the conflict?
How can she help resolve the conflict?
References to be used :
Case Study #1: Conflict in the Office Ramya Roa and Ann Scheck McAlearney Trisha Olsen has been an assistant director at Liberty Research Hospital for the past seven years. She currently manages ei
TUTORING SERVICE RESOURCE ACADEMIC Responding to a Case Study What is the Purpose of a Case Study? Case study assignments usually require you to identify problems and issues in a scenario, in order for you to demonstrate your developing knowledge of theories and professional policies. For example, you may be asked to identify issues in a healthcare case study and demonstrate your knowledge. Steps in Responding to a Case Study These are a number of steps you should follow when writing a response to a case study: Read the Case Study and Question Carefully In this step, you should highlight any points that you think are important. While it might seem like an obvious step it is often skipped or rushed. Spend real time carefully reading the case study and question to ensure you have understood what you are being tasked to do. Identify the Main Issues In this step you are required to identify the key issues arising from the facts in the case study. Link Theory to Practice In this step use you should link your knowledge about a topic—such as theory, codes of practice, policy and practices—to the facts in the case study. In other words, in this step you are applying your knowledge in practice by using this knowledge to identify and resolve issues and solve problems. Plan Your Response In this step, outline your response. You can use the set questions as headings when you plan your written response. It will help you organize your thoughts and stay on track. It will also ensure you do not miss any material you need to cover. Write Your Response A written response to a case study requires an introduction, a body, and a conclusion. Structure of a Case Study Response Introduction Think of the introduction as a brief guide to your paper. The introduction of your case study response should tell the reader: What the context or focus of the case study is—in other words, what is it about? What key areas will be covered, and in what order. What conclusion has been reached—this is generally, the thesis statement. Body This is the main part of your response and will be made up of a number of paragraphs that work through the issues in your case study. You will need to decide on how many paragraphs are required to respond to each of the questions or issues raised in the case study. Some issues may require more than one paragraph in response. In the body of your case study response you should: Refer back to the headings you created in the Plan Your Response step to keep your writing on track. Ensure each paragraph focuses on only one main idea. Build the points you are making in a logical order. Clearly link the end of one paragraph to the beginning of the next paragraph. Conclusion Your conclusion should draw together the main points you have made in the body of your case study, without introducing any new ideas. You should also restate your thesis statement. Do not rush your conclusion as it is the last part of your paper to be read before it is marked. Instead, look at your conclusion as an opportunity to make final, good impression. Edit and Proofread As with all assignments, use the spell-checking tool on your computer and then read through your paper yourself to detect and correct other errors and omissions. Check you have answered all questions and backed up your answer with relevant literature. Check that you have followed instructions, that you have acknowledged all sources of information correctly and that all references are in your reference list. Submit Does your paper demonstrate that if you were a professional working in this particular situation, you would know what policies and procedures should be followed, or what actions to take to deal professionally with the situation? If so, it is ready to submit. Remember… Use APA Format for your response to the case studies. Below is a good resource for helping you format your paper. https://owl.purdue.edu/owl/research_and_citation/apa_style/apa_formatting_and_style_guide/general_format.html This resource has been created to give you an idea of how to set out a case study.