131. What is a key element in any organization that embraces multiculturalism? 132. What are the two

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131. What is a key element in any
organization that embraces multiculturalism?

132. What are the two key outcomes on which
an effective manager will focus?

133. What are the four basic functions of
management?

134. Defining goals, setting performance
objectives, and identifying action steps for accomplishing them describes which
management function?

135. __________ is the process of creating
work structures and systems, and arranging resources to accomplish goals and
objectives.

136. Describe the managerial function of
leading.

137. Ensuring that things go well by
monitoring performance and taking corrective action when necessary describes
which managerial function?

138. According to Henry Mintzberg, which
managerial roles involve working directly with other people?

139. According to Henry Mintzberg, which
managerial roles involve the exchange of information with other people?

140. According to Robert Katz, what are the
three categories of managerial skills?

141. According to Robert Katz, what is an
ability to perform specialized tasks?

142. In trying to work out an acceptable
solution to a problem, managers who rely on their understanding of other people
and who empathize with others’ feelings are using which managerial skill
according to Katz?

143. According to Daniel Goleman, what is
the ability to understand and deal with emotions?

144. A management team that thinks
critically and analytically when developing an organizational strategy for
dealing with a highly competitive global environment is using which managerial
skill?

145. The _________ learner learns by doing
and active involvement.

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