Week 7 Case AssignmentIn the Tanglewood Stores Casebook (http://www.mhhe.com/heneman8e), read and…

We can write your essays! Let our essay writing experts help you get that A in your next essay. Place your order today, and you will enjoy it. No plagiarism.


Order a Similar Paper Order a Different Paper

Week 7 Case AssignmentIn the Tanglewood Stores Casebook (http://www.mhhe.com/heneman8e), read and respond to Case Six, Interview. Answer these questions:1. Develop a detailed selection plan for the position of a department manager to determine the most important KSAOs for this position.2. Using the selection plan, develop a standardized interview protocol consisting of 10 questions that will be asked of all candidates, along with scoring keys for each question. Be specific with the scoring key.The scoring key should include: the question, a scale set of evaluation anchors (ex. 1-5) and sample answers that would represent the scale.Example:Question: How do you adress challenging customerScale: 1=Poor; 3= Average 5 = ExcellentSample Answers: 1 (poor answer): tell the customer to leave; argue with the customer3 (average): listen to the customer; remove the tension form the situation5 (excellent): demonstrate all of the customer service values of the organization

Writerbay.net

Everyone needs a little help with academic work from time to time. Hire the best essay writing professionals working for us today!

Get a 15% discount for your first order


Order a Similar Paper Order a Different Paper