Create a service blueprint of the procedure and identify opportunities for improvement.

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Herding the Patient

Bayside General Hospital is trying to streamline its operations. A problem-solving group consisting of a nurse, a technician, a doctor, an administrator, and a patient is examining outpatient procedures in an effort to speed up the process and make it more cost-effective. Listed here are the steps that a typical patient follows for diagnostic imaging: Patient enters main hospital entrance. Patient takes a number and waits to be called to registration desk. Patient registers. Patient is taken to diagnostic imaging department. Patient registers at diagnostic imaging reception. Patient sits in department waiting area until dressing area clears. Patient changes in dressing area. Patient waits in dressing area. Patient is taken to exam room. Exam is performed. Patient is taken to dressing area. Patient dresses. Patient leaves. Create a service blueprint of the procedure and identify opportunities for improvement. Describe what elements of a service scape would make this service more palatable to the customer and efficient for the hospital staff.

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