supply chain and quality

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it is time to finalize the report for the CEO and vendors. In addition to completing any recommended changes and clarifications to Parts One and Two, please provide a chart that addresses:

Part Three:

  • The key characteristics and requirements and the pros and cons of each of the following overarching quality programs. The chart should have columns for an overall 1-sentence description of each program, its pros, and its cons.
    • TQM
    • Juran’s Trilogy
    • Deming
    • Crosby
    • Six Sigma
  • Provide your view on how a formal process improvement program could help at both vendor locations and inside ABC’s own factory.
  • Specifically, in the areas of vendor quality and delivery performance, what are the benefits of creating a vendor certification program, and what does it involve?
  • Specifically, in the area of ABC’s own internal workings, what opportunities for continuous improvement exist, and what exactly would you do?
  • How do you get ABC itself to adopt a more continuous improvement mentality?

Finally, and most importantly, all these operational improvements could create a strategic advantage for ABC because most of its competitors have similar internal and vendor quality challenges, as well as internal operational challenges.

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