business writing 19

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Business writing is an extremely important part of anyone’s day in the modern world. In

fact, effective writing skills have become increasingly important as more and more of

our day-to- day work is conducted through email.

In this assignment, you will first analyze the email exchange below. Then, you will write

a short paper that addresses the following:

ï‚· Identify the basic problem(s) with this set of emails.

ï‚· Explain how communication was mishandled at various levels. Support your

reason(s) using course materials.

From: Williams, Seth

To: Johnson, Geraldine

Cc: Gent, Harry; Smith, Carol

Subject: RE: ABC Sunnydale Trailer Processing invoices

Wow, these guys must be complete morons if they can’t figure out how to use our

software. I mean, it’s kind of designed to be idiot proof. I’ll resend them the

documentation again. Maybe this time they’ll actually decide to read it.

Seth Williams

GenWare Technician

GenWare International, Inc.

ph: (568) 566-6899, ext. 323


From: Johnson, Geraldine

To: Williams, Seth

Cc: Gent, Harry; Smith, Carol

Subject: ABC Sunnydale Trailer Processing invoices

Importance: High

Good afternoon Seth,

I hope your mother is doing better now that she’s out of the hospital. I know how horrible

it was last year when my mother had open heart surgery, so I completely understand

your needing to be with her last week.

Anyway, as per our phone conversation, our clients at Sunnydale Community College

are still having problems with their recently upgraded software. Apparently, one of the

fields in the new database management section isn’t working properly.

I appreciate your assistance on this account.

Best regards,

Geraldine Johnson

Accounts Manager

GenWare International, Inc.

(568) 242-4987 ext. 1337


From: Smith, Carol

To: Johnson, Geraldine

Cc: Gent, Harry

Subject: Sunnydale Community College Software

Hi Geraldine:

Thanks for the email follow-up last week. Overall, we’re pretty happy with the new suite

we purchased from GenWare last month. However, as mentioned in a previous

conversation, we are still having problems with one of the database cells pulling in

information from the previous database properly. As you can imagine, the last thing we

want to do is re-enter all of our records manually. Can you please help with this?

William Pratt

Senior IT Specialist

Sunnydale Community College

(800) 233-1230 ext. 123

Use the following format/structure and guidelines for all short paper assignments:

ï‚· Title Page: Include your name, the paper title, course title, instructor’s name, and


ï‚· Introduction: Explain the purpose of the paper in succinct, declarative sentences.

The introduction should offer a preview of the paper and its value, and be based

upon the concepts studied in the course.

ï‚· Content: Provide a well-developed, balanced argument, which uses course

concepts, examples or applications, and legitimate research from appropriate

sources. Ensure that you clearly respond to all questions above.

ï‚· Conclusion: Develop a summative paragraph, which includes what you learned

from the learning activity.

ï‚· References: Include a variety of relevant resources to support your work.

Things to Remember!

✓ Write a short paper 2 to 3 pages in length (not including title and reference pages).

✓ Use Times New Roman, 12-point font, double-spaced, with one-inch margins,

with APA-formatted (6 th ed.) in-text citations and references for all resources.

✓ Check and correct any spelling or grammatical errors in your document prior to

submitting it for evaluation.

✓ Use EC Library resources:

ï‚· Online Writing Lab (OWL) (Links to an external site.)Links to an external site.

ï‚· APA, MLA & More: Citing Sources (Links to an external site.)Links to an external


ï‚· Copyright & Avoiding Plagiarism (Links to an external site.)Links to an external site.

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