2. You are the new operations manager of a large call center for a multinational retailer. The call center has been in operation for several years, but has failed to meet both the customers’ and senior management’s expectations. You were hired three months ago and challenged to “turn the situation around,” As you are sitting at your desk one day, you get a phone call from your boss asking that you lead a pilot project to implement the use of dashboards in the call center. The goal is to demonstrate the value of dashboards to help monitor and improve the operations in many of the firm’s business units. How do you respond to your boss’s request?
Note: It should be plagiarism free. Need to be in APA format and each question should have a minimum of 400 to 500 words and every question should have citations/ references. Indicate at least one source or reference for every question on your original post. You can use your textbook or current research articles.