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Ernest Roy’s Short Course in Human Relations The six most important words: “I admit I made a mistake.” The fi ve most important words: “You did a good job.” The four most important words: “What is your opinion?” The three most important words: “If you please . . .” The two most important words: “Thank You” The one most important word: “We” The least most important word: “I”
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204 Chapter 5 Interpersonal Communication
Have you ever said to another person, “We just can’t communicate?” Has another person ever said that to you? Actually, you were both communicating at some level, but you were not connecting. What, then, is communication?
Mary Kassian (2004) indicates that the Greek word for communication is konin<nia , which means to share; make known; to interchange thoughts, feelings, and information; to join together; to have fellowship with; to form a connecting link. How important is this?
Because communication underlies all relationships, and the process of communication is such a complex topic, we want to begin by providing some organizational structure for our discussion. Th e fi rst half of the chapter deals with the communication process, including the verbal and nonverbal aspects of communication. Th e remaining part of the chapter is devoted to learning how to improve our listening and responding skills.
Why Do We Need to Communicate?
Without communication, we, as humans, would not be able to survive. We …