MIS201, 2 Case studies

Case Study 3: Driving Ari Fleet Management with Real-Time Analytics

• Why was data management so problematic at ARI? (1 Mark)
• Describe ARI’s earlier capabilities for data analysis and reporting and their impact on the business. (1 Mark)
• Was SAP HANA a good solution for ARI? Why or why not? (1 Mark)
• Describe the changes in the business as a result of adopting HANA. (1 Mark)

Case Study 4: Zappos

• Define SCM and how it can benefit Zappos. (1 Mark)
• Explain CRM and why Zappos would benefit from the implementation of a CRM system.(1 Mark)
• Demonstrate why Zappos would need to implement SCM, CRM, and ERP for a connected corporation. (1 Mark)
• Analyze the merger between Zappos and Amazon and assess potential issues for Zappos customers. (1 Mark)
• Propose a plan for how Zappos can use Amazon’s supply chain to increase sales and customer satisfaction. (1 Mark)